FAQs

1. I have a concern about my order, what’s the easiest way to contact you?

For urgent concerns, we recommend sending us an email at BlumeaTeam@gmail.com. All pages are run by the co-owners of the company, and we will be more than happy to provide you with the best experience when ordering from our shop!

2. I need to change my shipping address, what should I do?

Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an email at BlumeaTeam@gmail.com for the quickest response!

3. Where is my shipping confirmation?

Please allow 24-48 hours for most orders to be made before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!

4. Why hasn’t my tracking updated?

Allow 2-4 days for your order to process and the tracking to update. If tracking does not update after processing, let us know by sending us an email so we can resolve this issue.

5. Do you accept international orders?

Yes, we do accept international orders. Although shipping fees and timings may vary depending on where you are located outside the US.

6. What if I want to cancel an order or change my mind?

If you wish to cancel an order or change your mind, please email us within 1-2 days of placing your order.

7. What is your return policy?

Due to hygiene and safety standards, we cannot accept returns on used or opened products. However, if you’re not satisfied with your order, our team will work with you to find a suitable solution - whether that’s a replacement, store credit, or another form of support - as long as you contact us within 30 days of delivery. Unopened items may be returned within 90 days of delivery. Simply email us at BlumeaTeam@gmail.com to get started.